Shipping policy

Thank you for choosing Vertex Labs. We strive to provide transparent, affordable, and efficient delivery across South Africa. Please read our shipping terms and delivery conditions below.

1. Delivery Coverage

  • We ship exclusively within South Africa. We do not currently offer international shipping.

2. Fulfillment & Production Times

Because our products are 3D-printed to order or custom-manufactured, orders require a processing period prior to dispatch or collection:

  • Standard Lead Time: Orders typically take 5 to 8 business days to fulfill.

  • Order Demand & Quantities: Processing times may vary depending on current print queue demand, order volume, and item complexity. Large or custom quantity orders may require additional time. Terms & conditions apply.

3. Shipping Options & Delivery Rates

A. Pudo (The Courier Guy)

  • We deliver nation-wide via Pudo / The Courier Guy.

  • At-Cost Shipping: Vertex Labs does not add any markup or profit margin to shipping fees. Delivery rates are calculated strictly based on Pudo’s current pricing and dimensions.

  • Price Adjustments: Shipping fees are subject to adjustment in line with Pudo’s standard fee updates.

B. Local Collection (Centurion, Gauteng)

  • We offer a free self-collection option for customers located in or near Centurion, Gauteng.

  • Once your order has been printed, quality-inspected, and packed, you will receive an email notification with collection details and available times.

4. Returns & Return Shipping Costs

  • Should an item need to be returned for a verified manufacturing defect or damage claim (in accordance with our Return & Refund Policy), all return shipping fees are for the customer's account.

  • Customers are responsible for arranging and paying for return courier costs.

5. Order Tracking & Communication

Once your order has been dispatched via Pudo, you will receive a tracking number via email to monitor your delivery status.

6. Contact Us

For any questions regarding order status or shipping preferences, please reach out to us:

  • Email: info@vertexlabs3d.co.za

  • Website: vertexlabs3d.co.za