Contact information

We are here to help with your orders, custom 3D printing requests, and general inquiries. Feel free to get in touch with us using any of the channels below.

📩 Direct Contact Details

📍 Local Collection & Operating Hours

  • Collection Location: Centurion, Gauteng, South Africa (Exact address and collection instructions provided upon order completion)

  • Collection Hours: By appointment / notification once your order fulfillment is complete.

⏱️ Customer Support Response Times

  • Business Hours: Monday – Friday, 08:00 – 17:00 (SAST)

  • Response Lead Time: We aim to respond to all email inquiries within 24 business hours.

💬 Custom Printing & File Submissions

For custom 3D printing inquiries, design requests, or CAD file reviews, please email your STL/STEP files along with your desired specifications (material, color, and layer height requirements) directly to info@vertexlabs3d.co.za.